"CMP Media, Inc. today announced that Computer Telephony Expo Spring 2000 (March 7-9, 2000 at the Los Angeles Convention Center) will feature four new conferences. The new educational programs will support the call center professionals, computer telephony developers and integrators, IT/IS executives, and service providers. The conferences, will run concurrently with the show. They will consist of case studies and training sessions led by top industry analysts. These include moderators and speakers from the Gartner Group and In-Stat as well as keynote's from 3COM, Brooktrout, Cisco Systems, Dialogic (an Intel Company),
Lucent Technologies, Nokia and Nortel Enterprises.
Call Center for Customer Care Executives
"The Call Center for Customer Care Executives conference is for call center professionals, infrastructure buyers and business unit executives who manage call centers. Delegates will learn how to maximize their call center investments and how to drive bottom-line profitability. Case studies from top users will highlight the latest cutting-edge solutions in the market. Delegates will learn strategies to build successful Web-enabled call centers, review the pros and cons of remote agents, and the benefits of workforce management.
The Computer Telephony Developer's Congress
"The Computer Telephony Developer's Congress delivers training for developers, installers and integrators in voice & data convergence. Conference leaders will guide delegates through architectural frameworks, interoperability specifications and protocols. Session topics include: high availability platforms, integrating and deploying TTS and ASR, and troubleshooting digital CT protocols. Delegates will learn the "Dos and Don'ts" of fault resilient systems management to keep mission-critical applications up and running.
IP Telephony for the Enterprise
"The IP Telephony for the Enterprise conference is for telecom managers, IT executives, and business unit professionals. The conference will focus on reducing fax and telephone bills by using the latest IP telephony solutions. Executives from top vendors will discuss emerging trends, issues, and applications for VoIP, wireless technology, and unified messaging. Delegates will learn the benefits of deploying IP Telephony for single-site and multi- site businesses.
Service Creation Summit for Service Providers
"The Service Creation Summit for Service Providers is for ISPs, CLECs, ILECs, wireless carriers and all convergence service providers. Delegates will learn how to add enhanced business solutions to their network for improved subscriber retention and increased profits. Top-level executives leading industry vendors will address topics on: profitable service bundling; bandwidth issues in next generation communications; billing with hybrid networks; capacity planning; resource management; and strategies to make Quality of Service (QoS) a reality.
"Computer Telephony Expo Spring 2000 is the largest voice and data convergence event worldwide, representing the entire voice and data convergence community. Over 400 exhibiting companies from 15 countries will display a range of IP Telephony Gateways, Web-Enabled Call Centers, Next Generation Networks, Interactive Voice Response, Communication Controllers, Customer Relationship Management solutions, Open Telephony Servers and Unified Messaging. In addition to the four educational conferences, Computer Telephony Expo Spring 2000 will feature hands-on solutions live demo centers and the new WAP tutorial.