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Customer Evaluation Survey for Trial FOMA Service Announced
Posted: 04-Aug-2001 [Source: Nikkei Communications]

[FOMA's 4,500 trial users give it good marks for clarity and data communication speeds but poor marks for connecting to the network.]

Tokyo -- "NTT DoCoMo Inc. has revealed the results of a customer-satisfaction questionnaire of people taking part in the trial FOMA service.

"FOMA is the name of NTT DoCoMo's new third-generation (3G) mobile phone service.

"According to results of the survey, 71 percent of users said they are satisfied with FOMA's sound quality when making ordinary phone calls, and 70 percent rated it "good" when asked to compare it with the clarity of mobile phones they've used previously.

"However, compared with existing phone services, FOMA users displayed much dissatisfaction when it came to the question of connecting to the network.

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