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Commentary: Getting connected with Wi-Fi
Posted: 17-Oct-2003 [Source: CNet]

[Commentator says offering Wi-Fi on a limited basis to employees offers opportunity for improved productivity and increased revenue.]

by Brownless Thomas, director, Forrester Research -- "What should information technology planners and telecom service buyers do about new wireless and mobile telecom services? Experimenting on a limited basis with Wi-Fi access services could yield a strong potential benefit, in terms of increased productivity and even revenue generation.

Companies should not hesitate to make these services available to their employees on a limited basis, assuming that adequate security measures have been taken to protect corporate information. By doing this, they will gain Wi-Fi experience and will be able to better predict demand and IT support needs. We assume that as these services become more widely available, demand will grow very quickly within the enterprise.

Pricing and coverage remain the main obstacles to broad enterprise adoption. It will be critical that IT administrators understand the cost elements that are associated with supporting secure remote access to corporate data via wireless access, along with usage-based versus volume-based multiuser pooling. They should also familiarize themselves with where users are most likely to want to use these services in order to fairly assess their value in terms of improved productivi"ty and revenue generation."

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