|Verizon Wireless announces over-the-air firmware updates|
Posted: 18-Oct-2007 [Source: Verizon Wireless]
[New technology from InnoPath Software allows Verizon Wireless users to update firmware on select handsets over-the-air.]
Basking Ridge, NJ and Sunnyvale, CA -- Verizon Wireless today announced that it is introducing new technology that will deliver system software updates over-the-air to new handsets. With a technology from InnoPath Software Inc., Verizon Wireless customers will be able to easily update embedded system software, technically called "firmware," on some of the newest handsets using over-the-air technology.
The over-the-air download is designed to proactively alert Verizon Wireless customers to upgrade their system software before issues are apparent and will allow customers to avoid a visit to a store that is sometimes required to have an update installed. Using InnoPath's "Firmware Over-the-Air" solution, Verizon Wireless customers will receive a message on their wireless phone indicating that a new handset update is available. Customers will be periodically notified to download the updated software package by following simple on-screen prompts that will guide them through the process in a matter of minutes. The technology will be introduced in some new phones starting later this year, and throughout 2008.
Firmware, or system software, on mobile phones is a program or set of instructions programmed into the hardware of the device. Updates of firmware can enhance the calling quality and functionality of a device.
"In the face of increasing device complexity, InnoPath technology provides Verizon Wireless with an over-the-air solution designed to deliver improved mobile device performance and customer satisfaction," said Stanley Zadrozny, executive director of network technology development at Verizon Wireless. "This technology will help many customers avoid software or firmware problems that can occur, and also avoid a trip to a communications store to get the fix manually installed by a technician. It's a time- and trouble-saver for customers, and a way for us to serve many customers quickly and conveniently. Verizon Wireless stands for reliability and this is one more way Verizon Wireless delivers on that promise."
"Verizon Wireless is known for best-in-class customer satisfaction and leads the way in the deployment of innovative services," said John Fazio, president and CEO of InnoPath. "Their selection of InnoPath to support their network-wide firmware over-the-air server requirements is further evidence of our ability to deliver world-class solutions to a world-class mobile operator."
Verizon Wireless, Sunnyvale, CA-based InnoPath and handset manufacturers have worked closely over the last year to define requirements and ensure device availability for Verizon Wireless' "Firmware Over-the-Air" rollout. This includes the development of operational procedures, network engineering, project management, training, and the deployment of a geographically distributed, high-availability system. In addition, InnoPath has extended its solution approach to the device side and performed a key role in the development, delivery, testing, and integration of over-t he-air upgrade clients for various Verizon Wireless devices.
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