T-Mobile USA, Inc. today announced it has launched the T-Mobile brand and service in former SunCom markets throughout North Carolina, South Carolina, Tennessee, Georgia, Puerto Rico and the U.S. Virgin Islands.
“Today, millions of consumers now have a new and powerful choice in national wireless communications – and that choice is T-Mobile®,” said Sue Nokes, chief customer and operations officer, T-Mobile USA. “Our commitment to customers, existing and new, is that you will find a happy home with T-Mobile. Our customer service is top-ranked. We’ve invested millions to build out local networks. And we have a proven track record of bringing dynamic new offerings to market that make it easy and convenient to keep important people close — no matter how near or far they are.”
These new T-Mobile customers (former SunCom customers) now can receive the benefits of T-Mobile’s nationwide network, improved regional coverage, top-quality customer service, and breakthrough communications products and services. This completes the transition of SunCom Wireless to T-Mobile. The acquisition, for an aggregate of approximately $2.4 billion in cash and assumed debt, was announced in September 2007 and completed in February 2008.
With the changeover to T-Mobile, customers can have access to rate plans comparable or greater in value to the ones they enjoyed with SunCom. The vast majority of customers also can enjoy the new benefits of T-Mobile service while keeping their current mobile phone and number, making the transition to T-Mobile easy and hassle-free.
Today, former SunCom retail locations have been re-launched as T-Mobile stores, allowing customers to shop close to home and at familiar locations that now feature a new selection of products and services from T-Mobile. Former SunCom customers will be getting detailed information on their transition to T-Mobile later this month. Customers can also visit http://www.lobuenoseponemejor.com/ in Puerto Rico and the Virgin Islands and www.verygoodday.info in the U.S. to learn more about the transition and find answers to a variety of commonly asked questions.
T-Mobile will continue to deliver innovative products and services that offer customers better ways to communicate with those most important to them. This includes services such as Unlimited HotSpot Calling and T-Mobile @Home® that provide great call quality and unlimited nationwide calling from home via Wi-Fi for a low, flat rate.1 It also includes access to T-Mobile’s myFaves® service offering unlimited nationwide calling to five people.2 T-Mobile offers a wide variety of exclusive handsets such as the T-Mobile Sidekick®, T-Mobile Shadow™, and T-Mobile Dash™, as well as in-demand phones such as MOTOROKR E8, Nokia 5610 XpressMusic, Samsung Katalyst and Sony Ericsson TM506, plus a wide variety of BlackBerry® devices.
With the transition, new T-Mobile customers now have access to T-Mobile’s coast-to-coast national network as well as regional coverage, which is greatly enhanced from SunCom’s former network. Since the acquisition, T-Mobile has invested more than $100 million in strengthening the network in the Carolinas and Puerto Rico to give customers a stronger signal in a wider area, as one example of the enhanced regional coverage. The transition also increases T-Mobile’s national network coverage so that the company now serves 99 of the top 100 markets nationally.
T-Mobile operates an all-digital network based exclusively on GSM technology, which is the most widely used digital standard worldwide. T-Mobile customers benefit from this global technology platform by having the choice to use their same phone and same phone number when traveling across the country and internationally. Consistent with its stick together® mission, T-Mobile provides customers with voice coverage in more than 220 countries worldwide, including through T-Mobile’s roaming partners. T-Mobile HotSpot subscribers also can enjoy Wi-Fi wireless broadband service at more than 45,000 total locations, across 25 countries, throughout North America, Europe and Asia.
1 Unlimited HotSpot Calling and T-Mobile @Home require capable devices and qualifying plans. Calls must originate on Wi-Fi network.
2 MyFaves allows unlimited nationwide calling to five U.S. numbers; some exclusions apply.