Seventy-five percent of enterprise IT managers rank security as their main concern when it comes to mobile hotspot device usage among employees. These results are in stark contrast to consumer-focused survey data issued earlier this year that found only one-third of consumers are concerned with security of smartphone and other personal hotspots. Additionally, while 93 percent of companies surveyed are responsible for all or part of employee data plans, almost half of IT managers feel they do not have adequate control over employee hotspot devices. These results are from a new survey of 250 IT managers commissioned in April by Smith Micro Software, Inc. (NASDAQ: SMSI).
"While a growing number of consumers are embracing mobile hotspots and the advantages of multi-device connectivity, when these devices are introduced into the workplace, enterprise IT inherits the responsibility to make them secure," said Doug Louie, senior director of product marketing at Smith Micro. "In addition to security risks, more than one-third of IT managers were concerned about the lack of control over hotspot policy management, which is needed to provide protection against data leakage and device misuse, as well as reducing the burden on technical support and training, saving companies a lot of time and money."
Other results of the survey include:
The majority of respondents (as high as 71 percent) noted employees currently use smartphone hotspots.
Forty-seven percent of the IT managers not managing hotspot devices stated that security was their main concern. Surprisingly, cost associated with hotspot use was a lower concern at twelve percent.
Almost a quarter of all IT managers (24 percent) have restrictions on mobile hotspot usage, but noted employees use them anyway.
Forty-six percent of IT managers managing both dedicated hotspots and smartphone hotspots cited an increase in technical support calls and incidents since mobile hotspot environments were introduced into their companies.