Actiontec Electronics announced the results of its Spring 2013 study on US domestic Wi-Fi habits, revealing a surprising degree of satisfaction with Wi-Fi despite widespread connectivity issues.
The findings were compiled from three independent studies fielded in Spring 2013 from over 1200 participants in the US. The study focused on Wi-Fi trends and the use of connected devices in the home.
The results point to implications for a major correction in satisfaction ratings as whole home multiscreen use increases and Wi-Fi networks strain to meet demands for bandwidth and coverage.
The study also indicated to a lack of education among consumers in troubleshooting and improving Wi-Fi connectivity throughout the home.
"Our study yielded surprising and somewhat worrisome results regarding the incidence of Wi-Fi failure vis-a-vis consumer satisfaction and issue management," said Lesley Kirchman, Sr. Director of Corporate Marketing at Actiontec. "An overwhelming majority of broadband customers appear to be satisfied with weak Wi-Fi signals.'"
Highlights from Actiontec's 2013 Connected Home Study
96% of respondents indicated they were either "somewhat satisfied" or "very satisfied" with the wireless internet in their homes (up from 87%) in 2008
72% reported at least one wireless problem or deficiency in their wireless internet
31% placed the router on an outside wall of the house
67% experienced Wi-Fi dropouts while checking e-mail
65% of gaming consoles are connected via Wi-Fi
76% have used the internet to watch a video at home