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AT&T to provide mobile devices and services to 19,000 Delta flight attendants
Posted: 22-Aug-2013 [Source: AT&T]

[AT&T's deal with Delta airlines puts devices in the hands of 19,000 flight attendants enabling passengers to purchase food, drinks, and upgrade to available Economy Comfort seating in-flight.]

Dallas, TX -- Delta Air Lines has signed a multi-year extensive agreement with AT&T* for custom mobility services, devices and support for Delta's new, in-flight, mobile point-of-sale application designed to simplify and enhance the in-flight experience for Delta customers.

Under the agreement, AT&T will equip more than 19,000 Delta flight attendants with Nokia Lumia devices powered by Microsoft Dynamics mobile point-of-sale platform on Windows Phone 8, with a Delta-specific customer experience developed by Avanade to operate over Wi-Fi and AT&T's 4G LTE Network. Avanade will provide Delta with ongoing support, maintenance, and application enhancements for the next three years. This in-flight solution to sell food, goods, and upgraded seats to passengers aligns with Delta's commitment to continually improve the customer experience.

"As the industry leader in providing mobile solutions, we help move businesses forward," said Chris Hill, Senior Vice President, Advanced Solutions, AT&T Business Solutions. "Our support of this in-flight mobile solution will help Delta deliver an enhanced and more customized flying experience to their customers."

Features and benefits of the solution include:

Near real-time credit card validation, which enables passengers to purchase food, drinks, and upgrade to available Economy Comfort seating in-flight. On-board Economy Comfort upgrades will begin on transcontinental and international flights before being offered on flights across Delta's system.

Faster workflow and ease-of-use by unifying all flight attendants on Nokia Lumia 820 devices. In addition, this agreement will see Delta Air Lines crew expanding to the newest Nokia devices over the next three years.

Faster transaction times, expected to be significantly improved, will allow flight attendants to conduct more transactions and better tend to passengers' needs.

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