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Mobile operators not sure how to charge for data services
Posted: 14-Jan-2002 [Source: Reuters via Yahoo]

[New market survey finds operators continue to be in a quandry regarding how to develop advanced billing for data services.]

by Lucas van Grinsven, London -- "Many mobile operators have yet to work out how they are going to charge customers for the data services they intend to offer over their expensive new networks, analysts and industry players said on Monday.

"A recent survey of hundreds of operators by Chorleywood Consultants, shows that the majority of mobile carriers want to save costs by extending the normal five year life-span of current billing systems by up to 10 years.

"This means that many operators will continue to operate billing systems that are designed for voice calls and not for the data services expected to be run over the new networks.

"Using current billing systems, operators can charge only for the time that people are connected, for the number of SMS messages they send, or the amount of databytes downloaded, said Teresa Cottam, head of research at Chorleywood, a London-based customer care consultancy to the telecoms industry.

"Wireless operators haven't really found out what services they are going to sell. It may sound a bit rude, but a lot of the operators don't really know what they're doing," she said.

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