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Year Long Study Finds UMTS Significantly Boosts Employee Efficiency
Posted: 29-Jan-2004 [Source: T-Mobile]

[Pilot project conducted by T-Mobile, Lucent and five companies in Nuernberg, Germany finds UMTS can generate significant increase in employee efficiency.]

UMTS can generate a significant boost in efficiency -- up to 13 percent per employee or more than five working hours per employee per week. This is the outcome of the year-long UMTS pilot project that T-Mobile is conducting in co-operation with Lucent Technologies and five companies in the Nuremberg area of Germany. For this project Lucent has provided the UMTS infrastructure and UMTS PC data cards that Lucent has developed in conjunction with Novatel Wireless.

"For our consultants it is important that they can access key information in the corporate network at all times, even when they are in the field with customers", said Dr. Bernd Rodl, founder and managing partner at Roedl & Partner. "UMTS, with data transfer rates several times faster than ISDN, creates the optimum prerequisite for this. One of our strengths as an auditor and a counsultancy is being close to our customers. UMTS plays to this in an excellent way." Norbert Stengel, head of the service center at the SanData IT group, is also certain: "UMTS means we can react more swiftly to customer queries, and in addition save time and thus money."

Above all it is the time saving that the participants in the pilot project regard as the decisive advantage of UMTS. In addition, field service employees are able to carry out some of their tasks via UMTS while in the field, whereas in the past they were forced to return to the office to complete their tasks.

During the pilot project, employees of participating companies -- Rodl & Partner, SanData IT group, DATEV, the IT systems company BRZ Deutschland Bauinformationstechnologie, and the consultancy and systems house Dr. Staedtler -- could enjoy high-speed access to their corporate networks using their laptops. This meant that even when they were in the field they were able to work with their customary applications with the corresponding speed and security as if they had been using their wireline office network.

In addition to audtiors, lawyers and service technicians, sales personnel from the participating companies also worked with UMTS. Order processing, database access, answering e-mails, loading software updates -- the applications in use are as diverse as the professions involved. But the outcome of the pilot project is unanimous: The companies are convinced by the new technology.

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